Virtual robots will change the way we run our business processes in the mortgage market

Kees Wim van den Herik , Director Operational Excellence

LinkedIn profiel

What is the influence of Robotic Process Automation (RPA) on business processes in the mortgages market? In this blog article Kees Wim van den Herik of Deloitte explains how robots can increase efficiency in the financial world. Interested? During the Hypotheken Event in february 2017, Kees Wim will elaborate further on this topic.

Robots performing human tasks – Deliver more in less time

We have seen it in the movies… we have read fantastical futuristic fiction about it as youngsters in school…and now it is upon us: Robots performing human tasks. The future posed by visionary film creators and novelists is still a bit further away, but the technological advancements which could make it possible are coming, and potentially with great speed. There is a buzz around how robots can transform business processes. We have been talking for years about robots – the droids that mimic humans in a factory – but now we are on the verge of seeing robots that replicate the human brain, rather than only arms and legs. Just like their physical cousins transformed manufacturing, these “virtual” robots are likely to change the way we run our business processes.

Smarter and more efficient processes

There are actually two separate types of genres of automation tools emerging, both of which the potential to make your processes smarter and more efficient, in very different ways. The first is a set of tools classified as “Robotic Process Automation (RPA)” which has been maturing quietly over the last decade, to the point where they are now used for enterprise-scale deployments. The second genre is “Intelligent Automation (IA)” – tools enabled by cognitive technologies, nascent, but with hugely transformative potential in the near future.

Three important benefits

Classic process candidates that can benefit from RPA typically have repeatable and predictable interactions with IT applications including those that may require toggling between multiple applications (swivel chair). Rather than requiring fundamental process redesign associated with IT-driven transformation, RPA software “robots” are able to perform such routine business processes by mimicking the way that people interact with applications through a user interface and also by following simple rules to make decisions.

Once in place, new processes can often be assigned to them in days if not hours. Thus, RPA solutions generally:

  • have lower implementation costs
  • require shorter implementation time
  • carry lower risk than large IT transformations


More information on Robotic Process Automation?

Robotic process and intelligent automation tools can help businesses improve the effectiveness of services faster and at lower cost than current methods. Are you interested in what RPA can do for your organization? Please visit the Hypotheken Event, where Kees Jan van den Herik of Deloitte will elaborate further on this topic.