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A mixture of changing consumer preferences, competition from FinTech start-ups, and regulations like the European Union’s revised Payment Services Directive (PSD2) have been forcing banks in Europe, the Middle East, and Africa (EMEA) to develop their digital capabilities. But not all of them have taken it on board to the same degree. Yet if you ask the banks themselves, nearly each one would consider itself a leader when it comes to digital. So what is the reality?
Until now, what has been lacking is objective data about how each bank is positioned with respect to its digital offerings, comparing apples to apples by taking into account the full spectrum of products and functionalities, mapped against consumer preferences in each market. That’s where the Deloitte EMEA Digital Banking Maturity project comes in, uncovering a number of surprising findings and serving as a digital playbook for any financial institution looking to come out as a winner in the post-PSD2 new world of banking.
The Deloitte EMEA Digital Banking Maturity survey is a comprehensive study of 248 financial institutions across 38 countries and reveals significant gaps and opportunities.
Read Deloitte’s report
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Geplaatst op: 20 november 2018
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